Refund Policy | Kag Sahitya

Refund & Cancellation Policy

Kavi Shri Dula Kag Memorial Trust (Reg. No. E-402/Amreli)

Website: kagsahitya.org | Email: kagsahitya@gmail.com

Last updated: 09-09-2026

Kavi Shri Dula Kag Memorial Trust ("the Trust") is a charitable trust and proceeds from the sale of books on this website support the Trust's literary and charitable objects. This Refund & Cancellation Policy explains the limited circumstances in which a refund, replacement, or cancellation will be provided. By placing an order on this website, you agree to this Policy.

1. General Policy

Given the nature of the Products (books/literary publications, which may be printed or reproduced on order) and to keep costs reasonable for the Trust's charitable activities, all sales are final except in the specific circumstances described below. We do not offer refunds or exchanges for change of mind, incorrect purchase decisions, or reasons unrelated to a genuine defect, damage, or error on our part.

2. Order Cancellation

2.1 You may request cancellation of an order only before it has been dispatched, by emailing kagsahitya@gmail.com with your order number, quoting "Cancellation Request" in the subject line.

2.2 Once an order has been dispatched/shipped, it cannot be cancelled. You may, however, refuse delivery, subject to Clause 5 (Non-Delivery/Refusal) below.

2.3 The Trust reserves the right to cancel any order at its own discretion — for example, due to stock unavailability, pricing/listing errors, suspected fraud, or an undeliverable address — in which case the full amount paid will be refunded to the original payment method within [7–10] business days.

3. Eligibility for Refund / Replacement

A refund or replacement will be considered only in the following cases, and must be reported within [3–7] days of delivery:

(a) The Product received is materially damaged or defective (e.g., torn pages, missing pages, binding defect) at the time of delivery; (b) The Product received is incorrect (i.e., different from what was ordered); (c) The Product is lost in transit and confirmed as such by the courier partner; (d) The order was cancelled by the Trust under Clause 2.3 after payment was made.

To raise a claim, email kagsahitya@gmail.com with: (i) your order number, (ii) a clear description of the issue, and (iii) photographs/video of the Product and its packaging as received. Claims raised without supporting evidence, or after the stated window, may not be entertained.

4. What Is Not Eligible for Refund

Refunds/replacements will not be provided for:

Change of mind after purchase
Minor variations in cover design, print batch, or binding that do not affect readability/usability of the book
Products damaged due to misuse, mishandling, or improper storage after delivery
Delay in delivery caused by courier/postal service, incorrect address provided by the customer, or force majeure events
Digital products (e-books, if any), once successfully delivered/downloaded, except where the file is corrupted or materially defective, verified by the Trust
Claims raised after the reporting window specified in Clause 3

5. Non-Delivery / Refusal of Delivery

5.1 If a Product is returned to the Trust as "undelivered" through no fault of the customer (e.g., courier error), a refund or reshipment will be offered at the customer's choice, minus any non-recoverable shipping costs actually incurred, if applicable.

5.2 If delivery fails due to an incorrect/incomplete address provided by the customer, or repeated unavailability of the customer to receive the Product, re-shipping costs (if any) will be borne by the customer, and the Trust reserves the right to deduct such costs from any refund issued.

6. Refund Process and Timelines

6.1 Approved refunds will be processed to the original mode of payment used at checkout, through the applicable payment gateway, within [7–10] business days of approval.

6.2 The actual credit of the refunded amount to your bank/card/UPI account may take additional time depending on your bank or payment provider's processing timelines, over which the Trust has no control.

6.3 Where a replacement is chosen instead of a refund, the Trust will dispatch the replacement Product within [7] business days of approving the claim, subject to availability. If the Product is unavailable, a full refund will be issued instead.

7. Return Shipping

Where a return of the Product is required to process a valid claim under Clause 3(a) or 3(b), the Trust will bear reasonable return shipping costs, provided the customer follows the return instructions communicated by the Trust via email. Products returned without prior confirmation from the Trust may not be accepted.

8. Donations

Any amount voluntarily contributed as a donation to the Trust (separately from the price of a Product, where such an option is offered at checkout) is non-refundable, as it constitutes a charitable contribution and may be eligible for tax benefits under applicable law (subject to the Trust's 80G status, where applicable).

9. Limitation of Liability

The Trust's liability in relation to any refund, replacement, or cancellation claim is strictly limited to the value of the Product(s) actually paid for by the customer in the relevant order, as further set out in our Terms & Conditions. The Trust shall not be liable for any indirect or consequential loss arising from a delayed, damaged, or non-delivered order.