Privacy policy

Kavi Shri Dula Kag Memorial Trust (Reg. No. E-402/Amreli)

Website: kagsahitya.org | Email: kagsahitya@gmail.com

Last updated: 09-09-2026

Kavi Shri Dula Kag Memorial Trust ("the Trust," "we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect through this website when you browse or purchase Products, how we use and protect it, and what rights you have. By using this website, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information when you use this website or place an order:

a. Information you provide directly:

Name, email address, phone number
Shipping and billing address
Order details (products purchased, quantities, order value)
Any information you submit via contact forms, email, or customer support

b. Payment information: We do not collect or store your full card number, CVV, net-banking credentials, or UPI PIN. Payments are processed directly by our third-party payment gateway provider(s), who collect and secure this information under their own privacy and security policies. We only receive confirmation of payment status and a transaction reference.

c. Automatically collected information:

IP address, browser type, device type, operating system
Pages visited, time spent on site, referring website
Cookies and similar tracking technologies (see Clause 5)

2. How We Use Your Information

We use the information collected only for the following purposes:

To process, confirm, and fulfil your orders (including shipping and delivery)
To communicate with you regarding your order (confirmations, updates, delivery status, customer support)
To respond to enquiries, complaints, or feedback
To improve our website, Products, and user experience
To comply with applicable legal, tax, and regulatory obligations (including Trust accounting/audit requirements)
To send you updates about Kag Sahitya, Trust activities, or new publications, only if you have opted in to receive such communications; you may opt out at any time (see Clause 7)

We do not use your personal information for any purpose beyond what is reasonably necessary to fulfil your order and operate this website, unless you separately consent.

3. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with:

Payment gateway providers, to process your payment
Courier/logistics partners, to deliver your order
IT/hosting service providers, to operate and maintain this website
Government or regulatory authorities, where required by law, court order, or to comply with a legal obligation
Professional advisors (e.g., auditors, legal counsel), where necessary for the Trust's compliance or dispute resolution

All such third parties are permitted to use your information only for the specific purpose for which it is shared and are expected to maintain appropriate confidentiality and security.

4. Data Storage and Security

4.1 We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, consistent with applicable Indian law (including the Information Technology Act, 2000 and rules made thereunder).

4.2 However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, the Trust cannot guarantee its absolute security and is not liable for unauthorised access resulting from circumstances beyond its reasonable control (including breaches of third-party systems such as the payment gateway or hosting provider).

4.3 We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable tax, accounting, or legal obligations, after which it is securely deleted or anonymised.

5. Cookies

This website may use cookies and similar technologies to enable core website functionality (e.g., shopping cart, checkout), remember your preferences, and understand website usage through analytics tools. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of this website, including your ability to complete a purchase.

6. Children's Privacy

This website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at kagsahitya@gmail.com and we will take steps to delete it.

7. Your Rights and Choices

Subject to applicable law, you may:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal/accounting retention obligations
Withdraw consent to marketing communications at any time by emailing kagsahitya@gmail.com or using the unsubscribe link (where provided)
Raise a grievance regarding the handling of your personal information

To exercise any of these rights, please contact us at kagsahitya@gmail.com. We will respond within a reasonable time as required by applicable law.

8. Third-Party Links

This website may contain links to third-party websites (e.g., social media pages, payment gateway pages). This Privacy Policy does not apply to such third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on this page with an updated "Last updated" date. Continued use of this website after such changes constitutes your acceptance of the revised Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Trust's liability in connection with any privacy or data-related claim shall be limited as set out in our Terms & Conditions. The Trust is not responsible for data breaches, losses, or misuse arising from causes outside its reasonable control, including third-party service failures, unauthorised third-party access despite reasonable safeguards, or the customer's own disclosure of information to others.